GDPR

Address
6 Roundtree Close,
Norwich,
NR7 8SX

Telephone
07539 393445

Email
contact@bigandbeautifulfashions.co.uk

What data do we collect from you?

When inputting your information on our website we collect the following information from you:

  • First Name
  • Last Name
  • Company Name
  • Country You Reside
  • Street Address
  • Town / City
  • Postcode
  • Phone Number (Optional)
  • Email Address
  • Order Notes of information that you submit
  • The method you opted to pay example (Credit or Debit Card Payment, Paypal).

We collect this data to enable us to process your order and deliver your product to you at the address specified. This allows us to also produce your receipt, use the information to track your parcel. We will also collect your email address to use for future communications for offers and special sales.

Your Account & Order Data.

We hold your data on a My SQL database server which is protected by https. Your data is held on our MySQL database server indefinitely. Why do we keep this information? We retain this information for the purposes of tracking historical orders of all of our customers. We can revert to any online order that you have made with us by searching our MySQL database and locating the information of your purchase.

How to access your data

To access your data/account, please click here.

To delete your data/account and remove all records from our MySQL Database, please click here to log into you account. Once logged into your account please select the large red box which says “delete account“. Your information will be permanently removed. Once this has been removed we may not be able to locate your details for future correspondence to orders you have made.

Your Email Data.

We hold your email address for the purpose of email correspondence at Mailchimp. Mailchimp is our choice of email marketing provider. We use Mailchimp to keep our customers up to date with the latest offers, sales and news about our business as we feel that this can significantly benefit our customers by keeping up to date with our operations.

We do not share any of your data with a 3rd party. We take your data and the protection of your data seriously and use your data only for purposes to benefit you (our customer) with regular updates of our business.

Join our Newsletter

Opt Out of our Newsletter

Please go to your last email received by us and click the unsubscribe link in the footer (very bottom) of the email.

Analytical Data Tracking

Like million of websites across the world, we rely on a tracking system to allow us to understanding behaviours of users on our website. This allows us to improve a whole host of features on our website, delivering the very best content to our users & customers. Our tracking system is provided by Google Analytics which are the most well known and used tracking system in the world. Google Analytics GDPR compliance and general information regarding how it tracks information can be found by click here.

Social Media Data

We use social media platforms API’s to allow us to post content to them. Your data is never passed to any 3rd part which includes social media. We use Facebook & Twitter.

Payment Handling

We use Stripe to collect payments. Both Stripe are 3rd party companies involved in taking payments from you the customer. We use Secure Socket Layered (SSL) Encryption to pass details from our MySQl database (Website) to either Stripe. This information whilst being transferred is encrypted. The information passed to Stripe will not be used by them in any form other than to collect payment form the information you have given.

Stripe are two of the largest online payment gateways in the world. Please read each of their GDPR compliance & privacy policy information by click here for Stripe.

Breach Notification

Under the GDPR, if our website experiences a data breach we are required to notify you immediately by email if you have been affected by the breach. A notification will be sent within 72 hours.

This occurs when personal information is passed to:

  • an unauthorized data processor or subcontractor
  • a non-GDPR compliant body
  • a third party without the knowledge of the data subject
  • a hacker

If you have any problems, questions or require support with our GDPR then please contact our Data Protection Officer – Isobel Ford shop@bigandbeautifulfashions.co.uk

All personal information that you provide is kept in accordance with the provisions of UK data protection laws. In no way will information be exploited within our trusted company and databases will never be sold or any information given to us is solely for our benefit. This includes all information gathered whether by email or postal addresses.

We use the information that we collect about you to process orders and to provide a greater, more personalized shopping experience. When you register, we need to know your name, e-mail address and delivery address as this information is used every time you order.

We also require a telephone number as we need this in case there is a problem with your order. Please note: as occasionally required we may give your number to our courier in case there is a problem with your delivery. Any such information is subsequentially discarded.

Returns & Refund Policy

In the event that a product does not fit or you are not satisfied with your product. We offer a full product refund if you return your item/s within 28 days and in new condition.

Postage costs are non-refundable.

Changes to the privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 24th May 2018.

Postage

All postage costs are charged at £4.95 or free of charge over orders over £200.

Collection from store will not require postage costs.

Disclaimer

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at shop@bigandbeautifulfashions.co.uk

Disclaimers for Isobel’s
All the information on this website – https://www.bigandbeautifulfashions.co.uk – is published in good faith and for general information purpose only. Isobel’s does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (Isobel’s), is strictly at your own risk. Isobel’s will not be liable for any losses and/or damages in connection with the use of our website. Our Disclaimer was generated with the help of the Disclaimer Generator and the Terms and Conditions Template.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.

Consent
By using our website, you hereby consent to our disclaimer and agree to its terms.

Update
Should we update, amend or make any changes to this document, those changes will be prominently posted here.

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use these to do a number of things; for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide mechanisms for online shopping and to enable traffic monitoring. We also use cookies to save your password so that you don’t have to re-enter it every time you visit our site.

Non-registered visitors to the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.

You can usually change your browser so that it will not accept cookies.